1 job(s) at Symposium Cafe Restaurant & Lounge
Symposium Cafe Restaurant & Lounge
Jul 10, 2018
Full time Permanent
The position of Symposium Café Restaurant & Lounge Server requires an individual who has the necessary skills to provide superior customer service- for which Symposium is known- to enhance the Symposium guest experience. Each server will work in close collaboration with colleagues and follow established and proven service guidelines as well as follow established health and safety standards to ensure a memorable guest experience.
Prepare restaurant tables as per specific set up and sanitation guidelines
Ensure customers are welcomed upon entrance to restaurant
Guide guests through menu items, and provide information, selections, and suggestions for a complete food and beverage guest experience
Highlight restaurant specials and promotional items that provide a full representation of the offerings available for all dining times: breakfast, lunch, dinner, late night, happy hour, early bird etc.
Collaborate and coordinate with other restaurant servers and kitchen/barstaff
Address complaints or guest issues positively and expediently
Respond quickly and effectively to guest needs including providing bills and processing payment promptly
Promote dedication from customers through full knowledge of menu, features, special menus etc.
Hosting and seating guests with appropriate menus, documenting guest information on host charts.
Basic food, coffee and / or dessert preparation and food portioning when required
Proven restaurant serving or waiting experience
“Guest First” Approach i.e. patience and understanding of guest needs
Effective and Efficient problem solving and decision making skills
Hands on experience in cashier duties and making change
Excellent oral communication and people skills
Ability to describe menu items with confidence and knowledge and sell the product
Responsible, Trustworthy, Strong Work Ethic
Attention to cleanliness and safety and adherence to specified standards
Ability to follow specific instructions and adapt to new service standards/methods
Team player, ability to collaborate with all staff to provide superior guest experience
Team player, able to work well with others in an often-hectic environment
Ability to work well under pressure and in a fast-paced environment
Ability to follow all sanitation procedures; Health and Safety Certification an asset.
A valid government issued Food Handler’s Certificate an asset
Must possess a valid Ontario issued; Smart Serve Certificate
Job Types: Full-time, Part-time