Residential Care Worker

  • The Salvation Army
  • Glencairn, ON, Canada
  • Jun 18, 2019

Job Description


To support the Mission of The Salvation Army Hope Acres through provision of supportive care to clients, as well as courteous service to visitors and members of the public.  To function responsibly as a member of the Centre's staff team through maintaining the safety and security of clients, completing accurate documentation, and ensuring the smooth functioning of the facility.



  • Ensure those entering the facility are not under the influence of alcohol or drugs
  • Appropriately model healthy life skills and socialization to clients
  • Provide support as needed to clients in residence, as well as clients and former clients by telephone
  • Manage the safety and security of the building after office hours, evacuation, emergency management, and conduct Facility rounds
  • Manage interpersonal crisis and conflict situations among clients
  • Manage behavior modification strategies with clients (positive and negative consequences, warnings and discharges) in consultation with team as required
  • Train and supervise client chores and work therapy as required
  • Review and complete all required written communication, including log book, communication book, general log, Initial Inquiry Forms, email reports as necessary
  • Maintain professional and appropriate verbal communication with co-workers, on-call counselors, management, clients and members of the public while on duty
  • Effectively and safely manage distribution of client medications
  • Assist with admission and orientation of new clients
  • Answer doors, telephones and accept deliveries as necessary
  • Assist with preparation and service of meals as necessary—willing to act as casual cook in absence of cook(s)
  • Perform housekeeping duties as required
  • Participate in team interactions and decision making
  • Process client belongings on discharge
  • Ensure that clients are following guidelines
  • Stock housekeeping supplies as necessary
  • Appropriately manage hazardous items such as cleaning supplies and sharps
  • Conduct bag searches when necessary
  • Supervise client urine screens, breathalyzers as required
  • Admit new residents according to policies and procedures
  • Complete rounds and room checks to ensure attendance and safety of clients



  • Be in agreement with and willing to support our Mission Statement and treatment philosophy
  • Maintain a tobacco, drug and alcohol free lifestyle while on Salvation Army property
  • Model appropriate dress that reflects a professional office environment
  • Participate in all staff meetings by attendance and participation
  • Participate in regular direct supervision with immediate supervisor and implement improvement in performance as directed
  • Participate in yearly formal evaluation
  • Represent The Salvation Army Hope Acres in a professional manner at all times
  • Be punctual and work all hours scheduled, advising immediate supervisor when this is not possible
  • Read and adhere to the policies and procedures of Hope Acres
  • Participate in staff development as required
  • Work as an effective member of The Hope Acres Team

Skills Required


The successful applicant must have the following:

  • Degree or diploma in one of the human services professions
  • Education, experience or equivalent in working with marginalized clients dealing with addictions, mental health, homelessness
  • Education/experience in both addiction and mental health.
  • Excellent oral and written communication skills
  • Crisis/Conflict Management Skills
  • Diversity awareness and appreciation
  • Strong interpersonal skills
  • Ability to work effectively as a team member
  • Mental health knowledge, education & experience an asset
  • Computer skills in word processing and email
  • Pleasant, courteous and professional, respectful towards clients, public, students and staff.
  • Demonstrated knowledge of MS Office and email and internet applications.
  • Current Certification in First Aid and CPR, WHMIS training an asset
  • Current Certificate in Crisis Intervention
  • Satisfactory current Police Check and Vulnerability Check
  • Minimum two years sobriety if recovering from alcohol or chemical dependency
  • Food handler’s certificate an asset
  • Needs a reliable vehicle as public transportation is not available

The Salvation Army will accommodate candidates as required under applicable human rights legislation.   If you require a disability-related accommodation during this process, please inform us of your requirements. 

Other Requirements

Drivers Licence, Access to a Vehicle, Certificates / Designations

Days of the week

Multiple Positions Available. FT/PT, Evening, Overnight, Afternoons & Weekends

How to Apply