After Sales Support Coordinator

ID:
  • Roadwarrior Inc
  • Innisfil, ON, Canada
  • Jan 11, 2018
Full time Permanent SALES/SERVICE

Job Description

WHO ARE WE:

ROADWARRIOR Inc. manufactures a wide range of diesel particulate filters (DPFs) and catalysts for model year 2007 and newer medium duty trucks, buses and heavy duty class 8 diesel trucks. All DPFs and catalysts are guaranteed to install as a direct fit part and work with your truck's ECU. ROADWARRIOR is an affiliate company of DCL International Inc., a leading North American manufacturer of emission control systems in business for over 30 years.

We are very pleased to announce that a new office and manufacturing space is currently being built to better accommodate the expanding ROADWARRIOR operation. The new facility will be located in Innisfil, ON (South of Barrie) and will provide ROADWARRIOR with the space it needs to continue to grow and thrive; the new facility will increase the available manufacturing space by 60%. Your start date to May 31, 2018, you will work from the Company’s Vaughan, Ontario, location. Effective June 1st, 2018, Roadwarrior will be relocating to 3280 Thomas Street, Innisfil, Ontario. A travel allowance will be provided, up to the move date.

WHY US:

  • We are a proud Canadian company and we care about our shared environment!
  • We offer competitive wages.
  • We invest in your future with the opportunity to grow professionally.
  • Benefits eligibility after 3 months.

Skills Required

OUR IDEAL CANDIDATE:

We are a fast-paced, highly motivated team of individuals, looking for an After Sales Coordinator to join our growing team! The After Sales Coordinator is primarily responsible for effectively processing warranty claims and providing return credits where necessary. The ideal candidate has a strong mechanical aptitude, has a strong customer service orientation, and can manage multiple competing priorities.

POSITION RESPONSIBILITIES:

  • Respond to customer inquiries regarding warranties and returns
  • Provide warranty claim form to collect information to determine the root cause of the issue
  • Review information provided by customers, requesting additional documentation as needed
  • Approve or deny warranty claims based on information collected
  • Determine restock value with Territory Manager for all return requests
  • Participate in conversations with Territory Manager and customer to encourage customers to resell the product
  • Create a return authorization memorandum and issue credits to customers as needed
  • Review products on shop floor for viability of selling
  • Participate in regular review meetings with the Operations Manager
  • Prepare monthly presentations for production team on common product deficiencies and customer complaints

Start Date

Jan 04, 2018

How to Apply