Bilingual (English/French) Customer Service Representative

  • Parsons ADL Inc
  • 1986 Sideroad 15 Tottenham ON
  • Jan 09, 2018

Job Description

As a customer service representative, you will:


  • Answer phones and take orders.
  • Enter all orders received via phone, fax and email on a daily basis. Key & print using Sage 300 system. Confirm orders and have them verified before forwarding to shipping department.
  • On a daily basis invoice all orders shipped using Sage 300.
  • Issue Export Documents for outbound shipments (NAFTA, Textiles, etc..) using Excel.
  • Process Export Documentation via Smartborder application.
  • Retrieve voicemail from various mailboxes. And promptly return calls.
  • Process daily credit card transaction via POP terminals.
  • Complete Daily/Weekly transmission of invoices via email or mail.
  • Filing of invoices and other documents.
  • Weekly processing for product returns using Sage 300

Skills Required

Qualifications required for the position are:


  • A positive, enthusiastic attitude, with strong people skills.
  • At least 1 year customer service experience and a passion for helping others.
  • The ability to multi-task with above-average computer skills.
  • Knowledge of Sage 300 is preferred.
  • Experience communicating in Canadian French is preferred.

Start Date

Jan 04, 2018

Days of the week

37.5 Hours per week, 9 - 5 pm Monday - Friday

How to Apply