Customer Service/Flooring Analyst

  • ICC Insurance Claims Collaborative Inc
  • Alliston
  • May 16, 2018
Full time Permanent SALES/SERVICE

Job Description

Canada’s insurance flooring evaluation service located in Alliston is now hiring.

The ideal candidate is a self-starter looking to gain experience and use existing customer service skills to enhance our team’s performance.

This is a full-time permanent position; Monday to Friday 8:30am-4:30pm. Follow claim from validation, quote to invoice.

Salary position $35,000-$40,000 annually DOE. Plus benefits and potential for bonus.

Duties to include:

  • Customer service; handle inquiries from ICC Flooring retailers, insurance company adjusters and contractors.
  • Evaluate soft and hard surface flooring samples using the established methods of analysis to determine Like, Kind and Quality.
  • Provide a flooring replacement recommendation by determining best match of sample specifications.
  • Work as team and communicate with fellow analysts regarding recommendations given to ensure consistency in validation reports.
  • Complete online invoice reviews.
  • File samples and paperwork as required.
  • Assist with continuous improvement activities to improve quality and efficiency of reports.


ICC Insurance Claims Collaborative


  • High school diploma or equivalent required, some college or university preferred and two years of job related customer service experience required; preferably in the flooring industry
  • Detail orientated and able to make informed decisions
  • Ability to grasp ideas and concepts quickly
  • Work well under pressure
  • Ability to work independently and/or a team environment

How To Apply:

Interested candidates should email their resume to



Wage / Salary

$35,000-$40,000 annually DOE

Days of the week

Monday to Friday 8:30am-4:30pm

How to Apply